Journey Credit Score − Customer Support − American Airlines

HomePayment alternativesTravel creditHow to locate and redeem your journey credit score

We trouble 4 kinds of tour credit score: Flight Promo Code Credit, Promo Code Trip Credit, Travel Vouchers and Gift Cards. Travel credit may be used to e-book flights only and isn’t always valid for extras like seats or luggage.

Flight Credit

Created via

Unused or canceled tickets  

Valid forFlights simplest*Non-award bookingsCan’t be used for extras like

seats or luggageNumber redeemable consistent with trip

aa.com permits 1 credit according to passenger 

Who can use it

Only Promo Code the same passenger named on the Flight Credit can e book and journey

*Valid for tour completely within or between the U.S., Puerto Rico and the U.S. Virgin Islands only when reserving on aa.com (U.S. currency handiest).

**Flight Credit issued for flights voluntarily canceled by using customers at some stage in the COVID-19 bendy period can be used for travel via March 31, 2022.

How to discover and redeem your Flight CreditThis content material may be elevated

We’ll send you an e mail with the information you’ll need, including your ticket wide variety. Keep this available so that you can seek advice from it whilst you rebook.

If you are an AAdvantage® member and had your account variety listed to your reservation before cancellation, you may log into your account and think about to be had Flight Credit in your wallet.

Your pockets

1. Find your canceled ride or affirmation emailYou’ll want your 6-man or woman affirmation (additionally known as a ‘Record Locator’) and 13-digit price ticket variety.American tickets have a thirteen-digit number that starts offevolved with ‘001’.

Keep in mind there are separate price ticket numbers for accessories like seats, enhancements and baggage.

2. Go to aa.com and pick ‘Manage trips / Check-in’

Choose ‘View canceled journeys’ and enter your experience info.

three. Find your journey

You’ll see your Flight Credit info on the ‘Your experience’ page.

4. Rebook and upload Flight Credit

Go to aa.com and find your new flight. On the charge display, pick ‘Add Flight Credit.’

Enter the price ticket wide variety out of your canceled journey and observe the credit score.

You may use a credit score card to pay any closing balance.

5. Contact Reservations

If you need more help with rebooking, please call Reservations.

Contact Reservations

Terms and conditionsThis content material may be expandedGeneral rulesFlight Credit is non-refundable, non-transferable, non-returnable, won’t be redeemed for cash, take a look at or credit score (besides where required by way of regulation) and has no implied warranties, inclusive of warranties of merchantability or health.Flight Credit is void if offered, bought or bartered, advertised for sale or used for commercial or promotional functions.We gained’t update Flight Credit if lost or stolen. This may consist of inadvertent deletion, forwarding or get admission to of the e-mail containing your Flight Credit wide variety. Please defend the Flight Credit quantity as you would coins.Except in which prohibited by law, we reserve the right to refuse, void, cancel, reject or keep for evaluate any Flight Credit mistakenly issued in an wrong denomination or issued or acquired, at once or indirectly, in connection with fraudulent actions, fraudulent claims, repayment abuse or in reference to any violation of these terms and situations.Expiration and validityFlight Credit is valid for 1 yr from the date the price tag was issued. We will no longer extend or reissue it past the expiration date.We’re not chargeable for honoring invalid or expired Flight Credit.We gained’t be given Flight Credit with an invalid quantity or if we are not able to find it inside the American Airlines systems.Redemption and usageYou may additionally redeem Flight Credit on aa.com, in character on the airport or by using calling Reservations.When calling Reservations, tell the agent you have Flight Credit and also you want to use it to book your journey.The recipient of Flight Credit can use it to pay for tour for themselves simplest.Flight Credit is redeemable toward air tour on flights marketed and operated by using American, by using American Eagle® companies or on flights marketed and sold with the aid of American but operated by means of considered one of American’s codeshare or oneworld® companions (i.e. flights precise with an AA*). You can’t use Flight Credit for price of air journey on some other airline.Flight Credit is redeemable closer to the bottom air fare and at once associated taxes, Promo Code expenses and expenses accumulated as a part of the fare calculation.You won’t use Flight Credit for merchandise and / or services bought separately from the fare price or for taxes, prices or costs in connection with AAdvantage® award travel, American Airlines VacationsSM products or services or some other non-flight merchandise and / or services offered through American.You may also best redeem 1 Flight Credit for unmarried-passenger trips on aa.com or thru Reservations. In order to redeem up to 2 Flight Promo Code Credits in a single transaction, you ought to touch Reservations.If the ticket price is greater than the value of the Flight Credit, you could pay the difference best with a credit card widely wide-spread by using American.If the ticket price is much less than the price of the Flight Credit, you can simplest use the value of Flight Credit needed for the modern-day booking whilst last value might be issued as journey credit score for destiny reservations.Trip Credit

Issued for

Remaining cost from compensation, refunds and Flight Credit exchanges

Valid forFlights best*Non-award bookingsCan’t be used for extras like

seats or bagsNumber redeemable per trip

Up to eight Trip Credits in a single passenger reservation 

Who can use it

Can be used by the Trip Credit holder to e-book journey for every person

*Valid for domestic or international journey originating within the U.S. (U.S. foreign money simplest).

How to discover and redeem your Trip CreditThis content can be expanded

We’ll ship you an e-mail with the data you’ll need, which includes your Trip Credit range. Keep this handy so that you can consult with it when you rebook.

If you’re an AAdvantage® member and had your account quantity listed for your reservation before cancellation, you can view to be had Trip Credit on your wallet.

Your pockets

1. Find your Trip Credit e mail

You’ll need your 13-digit Trip Credit variety that starts offevolved with ‘00115’.

Keep in thoughts there are separate file numbers for add-ons like seats, improvements and bags.

2. Rebook and add Trip Credit

Go to aa.com and find your new flight. On the charge screen, pick ‘Trip Credit.’

Follow the activates to pay the usage of your Trip Credit.

You may additionally use a credit score card to pay any closing stability.

three. Contact Reservations

If you want more assist with rebooking, please call Reservations and inform the agent you have got a Trip Credit.

Contact Reservations

Terms and conditionsThis content material can be expandedGeneral policiesTrip Credit is non-refundable, non-transferable, non-returnable, may not be redeemed for cash, test or credit (besides wherein required by law) and has no implied warranties, including warranties of merchantability or fitness.Trip Credit is void if offered, sold or bartered, marketed for sale or used for industrial or promotional functions.We received’t replace Trip Credit if lost or stolen. This may additionally encompass inadvertent deletion, forwarding or get entry to of the email containing your Trip Credit number. Please shield the Trip Credit number as you’ll cash.Except in which prohibited by regulation, we reserve the right to refuse, void, cancel, reject or preserve for overview any Trip Credit mistakenly issued in an wrong denomination or issued or acquired, at once or in a roundabout way, in reference to fraudulent moves, fraudulent claims, repayment abuse or in reference to any violation of those terms and situations.Expiration and validityTrip Credit is legitimate for 1 yr from the date of difficulty, and we won’t reissue it beyond the expiration date.We’re not answerable for honoring invalid or expired Trip Credit.We received’t accept Trip Credit with an invalid variety or if we’re not able to discover it in the American Airlines structures.Redemption and usageYou might also redeem Trip Credit on aa.com or via calling Reservations. Trip Credit isn’t redeemable thru any other channels, including airport price ticket counters or journey organizations.When calling Reservations, inform the agent you have Trip Credit and also you need to apply it to ebook your tour.Trip Credit is redeemable closer to air tour on flights operated by using American, American Eagle® or flights marketed with the aid of American (particular with an AA*). You can’t use Trip Credit for fee of air journey on another airline.Trip Credit is redeemable closer to the base air fare and at once associated taxes, expenses and charges accrued as a part of the fare calculation.You might not use Trip Credit for merchandise and / or offerings bought separate from the fare rate or for taxes, prices or fees in connection with AAdvantage® award travel, American Airlines Vacations℠ or any other non-flight merchandise and / or offerings offered by means of American.You may simplest use Trip Credit for unmarried-passenger reservations.The recipient of Trip Credit can use it to pay for journey for themselves or others.You may also redeem up to eight Trip Credits in a unmarried transaction on aa.com or through Reservations.If the price tag charge is extra than the cost of the Trip Credit, you can pay the difference handiest with a credit score card regularly occurring with the aid of American.If the ticket fee is much less than the fee of the Trip Credit, we’ll issue any remaining fee on a new Trip Credit, delivered through electronic mail to the passenger ticketed at the Trip Credit redemption. You may also then redeem the new Trip Credit for brand new reservations.You may not integrate Trip Credit with the fee of an current ticket to pay for a brand new price ticket.Travel Vouchers

Issued inside the form ofElectronic Travel Vouchers – U.S. citizens bestPaper vouchersValid forFlights simplestCan’t be used for extras like

seats or luggageNumber redeemable consistent with experience

Up to eight consistent with trip  

Who can use it

Can be used by the Travel Voucher holder to e-book travel for everyone

Expires

1 12 months from date issued*  

How to redeem

Electronic Travel Vouchers on aa.com, or either voucher kind through calling Reservations

Contact Reservations

*Travel Vouchers expiring between January 1, 2021 and May 31, 2021 are automatically prolonged to run out on March 31, 2022. Travel Vouchers expiring among March 1, 2020 and December 31, 2020 may be extended for 1 12 months with the aid of contacting Customer Relations.

Contact Customer Relations

How to discover and redeem your Travel VoucherThis content can be expandedElectronic vouchers

We’ll ship you an e-mail with a hyperlink on your voucher. There, you’ll see its cost, PIN and expiration date.

Check your voucher balanceOpens another website in a new window that might not meet accessibility recommendations

When you’re prepared to e book:

Go to aa.com and choose your flights.On the price page, choose ‘Other types of fee.’Enter the Travel Voucher variety and PIN.

You may deplete to eight Travel Vouchers at a time. If the total price of the ticket exceeds the cost of your voucher(s), you may use a credit score card for any remaining stability.

If you want assist, call us at 800-433-7300.

Paper vouchers

To pay for a flight with a paper voucher, please name Reservations.

Contact Reservations

Terms and conditionsThis content may be expandedElectronic journey voucher phrases and conditionsGeneral regulationseVouchers are supplied for U.S. clients simplest.eVouchers are non-refundable, non-transferable, non-returnable, might not be redeemed for cash, check or credit (besides in which required by using regulation) and don’t have any implied warranties, which includes warranties of merchantability or fitness.eVouchers are void if sold, sold or bartered, advertised on the market, or used for industrial or promotional purposes.We won’t replace eVouchers if misplaced or stolen. This might also include inadvertent deletion, forwarding or get admission to of the email containing your eVoucher variety. Please guard the eVoucher range and PIN as you would coins.Except in which prohibited by way of law, we reserve the right to refuse, void, cancel, reject or preserve for overview any eVouchers mistakenly issued in an wrong denomination, or issued or acquired, without delay or in a roundabout way, in reference to fraudulent moves, fraudulent claims, reimbursement abuse or in reference to any violation of these terms and situations.Expiration and validityeVouchers are legitimate for 1 12 months from the date of trouble, and we received’t reissue them past the expiration date.We’re not accountable for honoring invalid or expired eVouchers.We gained’t receive an eVoucher with an invalid range or if we’re unable to find it within the American Airlines structures.Redemption and usageYou may also redeem eVouchers only on aa.com or by way of calling Reservations. eVouchers aren’t redeemable through another channels, includingairport ticket counters or tour corporations.eVouchers are redeemable toward air tour on flights operated by means of American, American Eagle®, oneworld® companions or on flights advertised with the aid of American (targeted with an AA*). You can’t use eVouchers for fee of air journey on some other airline.Flights offered or originating outdoor the U.S., Puerto Rico or U.S. Virgin Islands or operated by different companies are not eligible.eVouchers are redeemable towards the base air fare and at once associated taxes, expenses and fees accumulated as a part of the fare calculation.You might not use eVouchers for products and / or services sold separate from the fare charge or for taxes, fees or fees in reference to AAdvantage® award journey, American Airlines Vacations℠ or every other non-flight merchandise and / or services sold via American.The eVoucher recipient can use it to pay for travel for themselves or others.You may also redeem up to eight eVouchers in a single transaction.If the ticket rate is more than the price of the eVoucher(s), you can only pay the distinction with a credit score, debit or rate card with a billing address in the U.S., Puerto Rico or U.S. Virgin Islands.If the ticket fee is less than the price of the eVoucher(s), the unused amount will stay on the eVoucher until it reaches 0, at which time the eVoucher can be deactivated.You won’t integrate eVouchers with the fee of an present price tag to pay for a brand new ticket.Gift Cards

Issued in the form of

Virtual and plastic Gift Cards – U.S. residents best 

Valid forFlights only*Can’t be used for extras like

seats or bagsNumber redeemable according to experience

Up to eight in line with experience  

Who can use it

Can be utilized by the Gift Card holder to book tour for absolutely everyone

*Flights originating inside the U.S., Puerto Rico and U.S. Virgin Islands

Terms and conditionsThis content material can be improved

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