Travel Credit − Customer Service − American Airlines

HomePayment optionsTravel creditHow to find and redeem your travel credit Promo Code

We issue 4 types of travel credit: Flight Credit, Trip Credit, Travel Vouchers and Gift Cards. Travel credit can be used to book flights only and is not valid for extras like seats or bags.

Flight Credit

Created by

Unused or canceled tickets  

Valid forFlights only*Non-award bookingsCan’t be used for extras like

seats or bagsNumber Promo Code redeemable per trip

aa.com allows 1 credit per passenger 

Who can use it

Only the same passenger named on the Flight Credit can book and travel

*Valid for travel wholly Promo Code within or between the U.S., Puerto Rico and the U.S. Virgin Islands only when booking on aa.com (U.S. currency only).

**Flight Credit issued for flights voluntarily canceled by customers during the COVID-19 flexible period can be used for travel through March 31, 2022.

How to find and redeem your Flight CreditThis content can be expanded

We’ll send you an email with the information you’ll need, including your ticket number. Keep this handy so you can refer to it when you rebook.

If you’re an AAdvantage® member and had your account number listed in your reservation before cancellation, you can log into your account and view available Flight Credit in your wallet.

Your wallet

1. Find your canceled trip or confirmation emailYou’ll need your 6-character confirmation (also called a ‘Record Locator’) and 13-digit ticket number.American tickets have a 13-digit number that begins with ‘001’.

Keep in mind there are separate ticket numbers for add-ons like seats, upgrades and bags.

2. Go to aa.com and choose ‘Manage trips / Check-in’

Choose ‘View canceled trips’ and enter your trip details.

3. Find your trip

You’ll see your Flight Credit details on the ‘Your trip’ page.

4. Rebook and add Flight Credit

Go to aa.com and find your new flight. On the payment screen, choose ‘Add Flight Credit.’

Enter the ticket number from your canceled trip and apply the credit.

You may use a credit card to pay any remaining balance.

5. Contact Reservations

If you need more help with rebooking, please call Reservations.

Contact Reservations

Terms and conditionsThis content can be expandedGeneral rulesFlight Credit is non-refundable, non-transferable, non-returnable, may not be redeemed for cash, check or credit (except where required by law) and has no implied warranties, including warranties of merchantability or fitness.Flight Credit is void if bought, sold or bartered, advertised for sale or used for commercial or promotional purposes.We won’t replace Flight Credit if lost or stolen. This may include inadvertent deletion, forwarding or access of the email containing your Flight Credit number. Please guard the Flight Credit number as you would cash.Except where prohibited by law, we reserve the right to refuse, void, cancel, reject or hold for review any Flight Credit mistakenly issued in an incorrect denomination or issued or obtained, directly or indirectly, in connection with fraudulent actions, fraudulent claims, compensation abuse or in connection with any violation of these terms and conditions.Expiration and validityFlight Credit is valid for 1 year from the date the ticket was issued. We will not extend or reissue it past the expiration date.We’re not responsible for honoring invalid or expired Flight Credit.We won’t accept Flight Credit with an invalid number or if we are unable to locate it within the American Airlines systems.Redemption and usageYou may redeem Flight Credit on aa.com, in person at the airport or by calling Reservations.When calling Reservations, tell the agent you have Flight Credit and you want to use it to book your travel.The recipient of Flight Credit can use it to pay for travel for themselves only.Flight Credit is redeemable toward air travel on flights marketed and operated by American, by American Eagle® carriers or on flights marketed and sold by American but operated by one of American’s codeshare or oneworld® partners (i.e. flights designated with an AA*). You can’t use Flight Credit for payment of air travel on any other airline.Flight Credit is redeemable toward the base air fare and directly associated taxes, fees and charges collected as part of the fare calculation.You may not use Flight Credit for products and / or services sold separately from the fare price or for taxes, fees or charges in connection with AAdvantage® award travel, American Airlines VacationsSM products or services or any other non-flight products and / or services sold by American.You may only redeem 1 Flight Credit for single-passenger trips on aa.com or through Reservations. In order to redeem up to 2 Flight Credits in a single transaction, you must contact Reservations.If the ticket price is greater Promo Code than the value of the Flight Credit, you may pay the difference only with a credit card accepted by American.If the ticket price is less than the value of the Flight Credit, you can only use the value of Flight Credit needed for the current booking while remaining value will be issued as travel credit for future reservations.Trip Credit

Issued for

Remaining value from compensation, Promo Code refunds and Flight Credit exchanges

Valid forFlights only*Non-award bookingsCan’t be used for extras like

seats or bagsNumber redeemable per trip

Up to 8 Trip Credits in a single passenger reservation 

Who can use it

Can be used by the Trip Credit holder to book travel for anyone

*Valid for domestic or international travel originating in the U.S. (U.S. currency only).

How to find and redeem your Trip CreditThis content can be expanded

We’ll send you an email with the information you’ll need, including your Trip Credit number. Keep this handy so you can refer to it when you rebook.

If you’re an AAdvantage® member and had your account number listed in your reservation before cancellation, you can view available Trip Credit in your wallet.

Your wallet

1. Find your Trip Credit email

You’ll need your 13-digit Trip Credit number that begins with ‘00115’.

Keep in mind there are separate document numbers for add-ons like seats, upgrades and bags.

2. Rebook and add Trip Credit

Go to aa.com and find your new flight. On the payment screen, choose ‘Trip Credit.’

Follow the prompts to pay using your Trip Credit.

You may use a credit card to pay any remaining balance.

3. Contact Reservations

If you need more help with rebooking, please call Reservations and tell the agent you have a Trip Credit.

Contact Reservations

Terms and conditionsThis content can be expandedGeneral rulesTrip Credit is non-refundable, non-transferable, non-returnable, may not be redeemed for cash, check or credit (except where required by law) and has no implied warranties, including warranties of merchantability or fitness.Trip Credit is void if bought, sold or bartered, advertised for sale or used for commercial or promotional purposes.We won’t replace Trip Credit if lost or stolen. This may include inadvertent deletion, forwarding or access of the email containing your Trip Credit number. Please guard the Trip Credit number as you would cash.Except where prohibited by law, we reserve the right to refuse, void, cancel, reject or hold for review any Trip Credit mistakenly issued in an incorrect denomination or issued or obtained, directly or indirectly, in connection with fraudulent actions, fraudulent claims, compensation abuse or in connection with any violation of these terms and conditions.Expiration and validityTrip Credit is valid for 1 year from the date of issue, and we won’t reissue it past the expiration date.We’re not responsible for honoring invalid or expired Trip Credit.We won’t accept Trip Credit with an invalid number or if we are unable to locate it within the American Airlines systems.Redemption and usageYou may redeem Trip Credit on aa.com or by calling Reservations. Trip Credit is not redeemable through any other channels, including airport ticket counters or travel agencies.When calling Reservations, tell the agent you have Trip Credit and you want to use it to book your travel.Trip Credit is redeemable toward air travel on flights operated by American, American Eagle® or flights marketed by American (designated with an AA*). You can’t use Trip Credit for payment of air travel on any other airline.Trip Credit is redeemable toward the base air fare and directly associated taxes, fees and charges collected as part of the fare calculation.You may not use Trip Credit for products and / or services sold separate from the fare price or for taxes, fees or charges in connection with AAdvantage® award travel, American Airlines Vacations℠ or any other non-flight products and / or services sold by American.You may only use Trip Credit for single-passenger reservations.The recipient of Trip Credit can use it to pay for travel for themselves or others.You may redeem up to 8 Trip Credits in a single transaction on aa.com or through Reservations.If the ticket price is greater than the value of the Trip Credit, you may pay the difference only with a credit card accepted by American.If the ticket price is less than the value of the Trip Credit, we’ll issue any remaining value on a new Trip Credit, delivered via email to the passenger ticketed on the Trip Credit redemption. You may then redeem the new Trip Credit for new reservations.You may not combine Trip Credit with the value of an existing ticket to pay for a new ticket.Travel Vouchers

Issued in the form ofElectronic Travel Vouchers – U.S. residents onlyPaper vouchersValid forFlights onlyCan’t be used for extras like

seats or bagsNumber redeemable per trip

Up to 8 per trip  

Who can use it

Can be used by the Travel Voucher holder to book travel for anyone

Expires

1 year from date issued*  

How to redeem

Electronic Travel Vouchers on aa.com, or either voucher type by calling Reservations

Contact Reservations

*Travel Vouchers expiring between January 1, 2021 and May 31, 2021 are automatically extended to expire on March 31, 2022. Travel Vouchers expiring between March 1, 2020 and December 31, 2020 may be extended for 1 year by contacting Customer Relations.

Contact Customer Relations

How to find and redeem your Travel VoucherThis content can be expandedElectronic vouchers

We’ll send you an email with a link to your voucher. There, you’ll see its value, PIN and expiration date.

Check your voucher balanceOpens another site in a new window that may not meet accessibility guidelines

When you’re ready to book:

Go to aa.com and choose your flights.On the payment page, choose ‘Other forms of payment.’Enter the Travel Voucher number and PIN.

You may use up to 8 Travel Vouchers at a time. If the total price of the ticket exceeds the value of your voucher(s), you may use a credit card for any remaining balance.

If you need help, call us at 800-433-7300.

Paper vouchers

To pay for a flight with a paper voucher, please call Reservations.

Contact Reservations

Terms and conditionsThis content can be expandedElectronic travel voucher terms and conditionsGeneral ruleseVouchers are provided for U.S. customers only.eVouchers are non-refundable, non-transferable, non-returnable, may not be redeemed for cash, check or credit (except where required by law) and have no implied warranties, including warranties of merchantability or fitness.eVouchers are void if bought, sold or bartered, advertised for sale, or used for commercial or promotional purposes.We won’t replace eVouchers if lost or stolen. This may include inadvertent deletion, forwarding or access of the email containing your eVoucher number. Please guard the eVoucher number and PIN as you would cash.Except where prohibited by law, we reserve the right to refuse, void, cancel, reject or hold for review any eVouchers mistakenly issued in an incorrect denomination, or issued or obtained, directly or indirectly, in connection with fraudulent actions, fraudulent claims, compensation abuse or in connection with any violation of these terms and conditions.Expiration and validityeVouchers are valid for 1 year from the date of issue, and we won’t reissue them past the expiration date.We’re not responsible for honoring invalid or expired eVouchers.We won’t accept an eVoucher with an invalid number or if we are unable to locate it within the American Airlines systems.Redemption and usageYou may redeem eVouchers only on aa.com or by calling Reservations. eVouchers are not redeemable through any other channels, includingairport ticket counters or travel agencies.eVouchers are redeemable toward air travel on flights operated by American, American Eagle®, oneworld® partners or on flights marketed by American (designated with an AA*). You can’t use eVouchers for payment of air travel on any other airline.Flights sold or originating outside the U.S., Puerto Rico or U.S. Virgin Islands or operated by other carriers are not eligible.eVouchers are redeemable toward the base air fare and directly associated taxes, fees and charges collected as part of the fare calculation.You may not use eVouchers for products and / or services sold separate from the fare price or for taxes, fees or charges in connection with AAdvantage® award travel, American Airlines Vacations℠ or any other non-flight products and / or services sold by American.The eVoucher recipient can use it to pay for travel for themselves or others.You may redeem up to 8 eVouchers in a single transaction.If the ticket price is greater than the value of the eVoucher(s), you may only pay the difference with a credit, debit or charge card with a billing address in the U.S., Puerto Rico or U.S. Virgin Islands.If the ticket price is less than the value of the eVoucher(s), the unused amount will remain on the eVoucher until it reaches zero, at which time the eVoucher will be deactivated.You may not combine eVouchers with the value of an existing ticket to pay for a new ticket.Gift Cards

Issued in the form of

Virtual and plastic Gift Cards – U.S. residents only 

Valid forFlights only*Can’t be used for extras like

seats or bagsNumber redeemable per trip

Up to 8 per trip  

Who can use it

Can be used by the Gift Card holder to book travel for anyone

*Flights originating in the U.S., Puerto Rico and U.S. Virgin Islands

Terms and conditionsThis content can be expanded

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